fbpx

Frequently Asked Questions

Product Information

All our Happy Wrists bands are made of high quality silicone.

Currently the Happy Wrists bands are only compatible with Apple Watches. They are compatible with the Apple Watch Series SE, 1, 2, 3, 4, 5, 6, 7, 8 and 9 with a 38mm, 40mm or 41mm case size.

To clean the Happy Wrist band, wipe the band with a damp cloth or lightly rinse it with some soap and water. Avoid water and long exposure to sunlight. While the Happy Wrists bands are water-resistant, it’s best to avoid prolonged exposure to water. Long exposure to sunlight negatively affect the material and the colors of the Happy Wrists bands.

Placing an Order

Happy Wrists offers the following payment options: credit card (Visa, Mastercard, American Express), PayPal, iDeal, and Bancontact.

You can apply the discount code when filling out the payment information of your order.

Please send a message as soon as possible to info@happywrists.com so we can hopefully correct the order before shipment.

Please send a message as soon as possible to info@happywrists.com so we can hopefully correct the order before shipment.

We only use your personal data for our administration and shipping, to ensure the proper handling of your order. We will never disclose your data to third parties. We kindly refer to our Privacy Policy for further details.

Shipment and Delivery

We usually process and ship orders within 48 hours (please note that the specified times are always business days). We will always provide a Track & Trace code, so you will be able to track your order once it has been shipped.

Definitely! We are shipping orders worldwide from the Netherlands. All our shipments are handled by PostNL (the Dutch national mail carrier) and a Track & Trace code is provided. The duration varies by country, but you can find details on their website.

For orders within The Netherlands the shipment costs are 4,25 EUR. Shipment is free for orders of 30 EUR or above!

For other European countries the shipping costs are 9,40 EUR. For these European countries holds: shipment is free for orders of 45 EUR or above!

For orders outside Europe, the shipping costs are:
To United Kingdom 10,60 EUR
To United States: 14 EUR
To Australia: 14 EUR
To other countries than mentioned above: 20 EUR

For order in The Netherlands holds: shipment is free for order of 30 EUR or above.
For all other European countries holds: shipment is free for orders of 45 EUR or above.
For orders of less than 30 EUR, shipment costs within The Netherlands are 4,25 EUR and for other European countries 9,40 EUR. A Track & Trace code will always be provided.

All orders are shipped through PostNL (the Dutch national mail carrier) with a Track & Trace code.

Your order will be shipped in an envelope with bubble wrap on the inside to protect the item(s). For larger orders, we will use a mailbox-sized box or parcel.

Certainly, you will receive a Track & Trace code once the order has been shipped.

Return and Exchange Policy

You can return your order within 14 days after purchase, by emailing to info@happywrists.com with “Return Request” in the subject line of your email.

When returning a product, you should also include all of the product’s instructions, documents and original packaging. Goods that are damaged or not in the same condition as you received them or which are worn simply beyond opening the original packaging will not be refunded.

Please note that the costs for returning products are at your own expense. You can send the return by regular mail, but if your package is too large for the street mailbox, send it as a parcel. The risk of the return shipment being lost is yours. Therefore we advise to send your return with a Track & Trace code, so you can track your return at all times, ensuring it arrives safely with us.

Once we received and have processed your return, we will notify you by email. When the product is in good and original condition, we will refund the amount owed within 14 business days, using the original payment method.

For further details on our Return Policy we kindly refer to our Terms & Conditions.

Definitely! You can exchange your order within 14 days after purchase, by emailing to info@happywrists.com with “Exchange Request” in the subject line of your email.

When exchanging a product, you should also include all of the product’s instructions, documents and original packaging. Goods that are damaged or not in the same condition as you received them or which are worn simply beyond opening the original packaging will not be refunded.

Please note that the costs for returning products are at your own expense. You can send the return by regular mail, but if your package is too large for the street mailbox, send it as a parcel. The risk of the return shipment being lost is yours. Therefore we advise to send your return with a Track & Trace code, so you can track your return at all times, ensuring it arrives safely with us.

Once we received and have processed your return, we will notify you by email. When the product is in good and original condition, we will refund the amount owed within 14 business days, using the original payment method.

Issues with my Order

Our apologies! Please contact our customer service as soon as possible by sending an email to info@happywrists.com with “Wrong product received” in the subject line. We will send the correct product to you right away!

We are sorry to hear that your product is damaged. Please contact our customer service as soon as possible by sending an email to info@happywrists.com with “Damaged product received” in the subject line. We will resolve this for you immediately!

Our apologies! Please check if your order has not been sent through multiple shipments. In this case you will have received multiple Track & Trace codes. If this is not the case, please contact our customer service as soon as possible by sending an email to info@happywrists.com with “Incomplete order received” in the subject line. We will resolve this for you immediately!